How can we help you?

ViveSocial (vivesocial.me) is an independent, privately-owned platform with absolutely no affiliation or connection to any other companies or products that might share a similar name. We operate our own unique ecosystem known as the ViveEcosys, which features a hierarchy of built-in services: ViveSocial (the main platform), VBite (our short-video experience), ViveConnect (our secure real-time chat service), ViveZone (our gaming center), and ViveAds (our advertising and business center).

You can create a ViveSocial account for free by visiting vivesocial.me/signup. We offer Google Sign-In for quick registration — simply click "Sign in with Google" and authorize ViveSocial. You can also sign up with your email address. The process takes less than 2 minutes.

Yes! ViveSocial is completely free to use. All core features including posting, messaging, VBites (short videos), exploring content, and connecting with friends are available at no cost. The platform is supported by privacy-respecting advertisements.

ViveSocial is available on the web and works on any modern web browser including Google Chrome, Firefox, Safari, Microsoft Edge, and Brave across desktop computers, tablets, and mobile phones. We are currently developing a native Android app that will be released soon. In the meantime, you can install the web version as an app on your phone.

After signing up, go to your Profile page by clicking your avatar or navigating to the profile section. You can add a profile picture, write a bio, set your display name, and adjust your privacy preferences. Your profile is how others discover and connect with you on ViveSocial.

Go to Settings from the navigation menu, then select the "Profile" or "Account" section. From there, you can update your display name and other profile information. Note that usernames must be unique across the platform.

If you signed up with Google Sign-In, your password is managed through your Google account. For email-based accounts, go to Settings > Account Security, and select "Change Password." You will be asked to verify your current password before setting a new one.

You can delete your account by going to Settings > Account > Delete Account. Account deletion is permanent and cannot be reversed. Your posts, messages, and profile data will be removed. Some data may be retained for legal compliance as described in our Privacy Policy.

ViveSocial supports both light and dark modes. You can toggle between them in Settings > Appearance, or it will automatically follow your device's system theme preference.

ViveSocial is built with privacy-by-design principles. We don't sell your personal data to third parties. We transmit messages securely and are actively developing end-to-end encryption (E2EE) for chats. We offer granular privacy controls for your posts and profile, and comply with GDPR, CCPA, and other data protection regulations. You can review our full Privacy Policy at vivesocial.me/privacy.

No. ViveSocial does not sell your personal data. While we display privacy-respecting advertisements to support our free service, we never sell user data to advertisers or third parties. Ad targeting uses non-personal, anonymized data only.

ViveSocial provides privacy controls for your content. When creating a post, you can choose its visibility settings. You can also adjust default privacy settings in Settings > Privacy. Options include making your profile public or private, and controlling who can message you.

If you discover a security vulnerability, please report it responsibly by emailing security@vivesocial.me. Do not publicly disclose vulnerabilities before they are resolved. We take all security reports seriously and will respond within 48 hours.

Yes. Under GDPR and other data protection laws, you have the right to data portability. You can request a copy of your data by contacting privacy@vivesocial.me. We will provide your data in a portable format within the timeframe required by applicable law.

You can share text posts, photos, videos, and VBites (short-form videos). All content must comply with our Community Guidelines and Terms of Service. Supported image formats include JPEG, PNG, GIF, and WebP. Video uploads support common formats like MP4.

VBites are short-form videos on ViveSocial, similar to short video content on other platforms. You can create, edit, and share VBites to express yourself creatively. Other users can discover your VBites through the Explore page and VBite feed.

Content may be removed if it violates our Community Guidelines or Terms of Service. This includes content that is illegal, harmful, harassing, discriminatory, sexually explicit, misleading, or infringes on intellectual property. You will typically receive a notification explaining why content was moderated. You can appeal content decisions through our help channels.

To edit or delete a post, click the three-dot menu (⋯) on the post and select "Edit" or "Delete." Deleted posts are permanently removed and cannot be recovered. Edit history may be visible for transparency.

Navigate to the Messages section from the main navigation. Click the compose button to start a new conversation, search for the user by their username or display name, and start chatting. ViveSocial supports real-time messaging with read receipts and typing indicators.

Yes. Messages are transmitted securely using industry-standard encryption, and we do not read or share your private message content. To provide maximum privacy, we are also actively developing full end-to-end encryption (E2EE) for all personal messages, which will be rolling out soon.

You can manage notification preferences in Settings > Notifications. You can control which types of notifications you receive (likes, comments, follows, messages) and how you receive them (push notifications, email). You can also mute conversations or specific users.

To report content, click the three-dot menu (⋯) on any post and select "Report." To report a user, visit their profile and click the report option. You can choose the reason for your report (harassment, spam, inappropriate content, etc.). All reports are reviewed by our moderation team, and we take action as appropriate under our Community Guidelines.

To block a user, go to their profile and click the three-dot menu, then select "Block." Blocked users cannot see your profile, send you messages, or interact with your content. You can view and manage your block list in Settings > Privacy > Blocked Users.

When you report content, our moderation team reviews the report against our Community Guidelines and Terms of Service. This process typically takes 24–48 hours. If the content violates our policies, it will be removed, and the user may receive a warning, temporary restriction, or account suspension depending on the severity and frequency of violations.

If you are being harassed, please take the following steps: (1) Block the user immediately to prevent further contact. (2) Report the user and any harassing content using the report feature. (3) If the harassment involves threats of violence or illegal activity, please also contact your local law enforcement. (4) For urgent safety concerns, email safety@vivesocial.me and we will prioritize your case.

Our Community Guidelines are designed to keep ViveSocial a safe, inclusive, and positive environment. They prohibit harassment, hate speech, violence, sexually explicit content, spam, misinformation, and content that exploits minors. We encourage authentic expression and respectful interaction. Full guidelines are detailed in our Terms of Service at vivesocial.me/terms.

Prohibited content includes: illegal content, hate speech or discrimination, harassment or bullying, sexually explicit or pornographic material, violent or graphic content, spam or misleading information, content that promotes self-harm, content that exploits minors, content that infringes intellectual property rights, and content that violates any applicable law.

Violations result in progressive enforcement: (1) First-time or minor violations may result in content removal and a warning. (2) Repeated violations may result in temporary feature restrictions. (3) Serious or persistent violations may lead to temporary account suspension. (4) Severe violations such as threats, exploitation, or illegal activity may lead to permanent account termination and reporting to law enforcement if necessary.

If ViveSocial isn't loading, try the following steps: (1) Check your internet connection. (2) Clear your browser cache and cookies. (3) Try a different browser or incognito/private mode. (4) Check our System Status page at vivesocial.me/system-status for any ongoing outages. (5) If the issue persists, contact support@vivesocial.me with details about the error and your browser/device.

While our official native Android app is currently in active development and coming soon, you can install the web version directly to your phone. On Android (Chrome): visit vivesocial.me, tap the three-dot menu and select "Install app" or "Add to home screen." On iOS (Safari): visit vivesocial.me, tap the Share button, then "Add to Home Screen."

Make sure notifications are enabled in both ViveSocial settings (Settings > Notifications) and your device/browser settings. For web notifications, check that your browser allows notifications from vivesocial.me. For mobile, ensure that the ViveSocial app or browser has notification permission in your phone's system settings.

If media uploads are failing: (1) Check your internet connection speed. (2) Ensure the file is in a supported format (JPEG, PNG, GIF, WebP for images; MP4 for videos). (3) Check that the file size is within the allowed limit. (4) Try reducing the file size or resolution. (5) Clear your browser cache and try again. If the issue persists, contact support@vivesocial.me.